PREMIUM QUALITY          HONEST BUSINESS          FAIR PRICE

WE HAVE TAKEN BACK QUALITY SINCE 2012
THE MY FARMHOUSE KITCHENS WAY (MFK)!

Well thought out policies and procedures is our way of helping us provide the balance between great customer service that is customized for each event for each of our clients and making sure we have the time and energy to complete the catering and cake decorating we have promised across all of you.

In that way we run the company more efficiently and effectively that would ultimately mean better returns that would serve our customers and staff for the long run.  We invite you to join us in running all our lives more effectively in this way.

CLIENT EVENT PLANNING SHEETS:
Print a copy of it, take time to read this site, fill it with your response and bring it with you for the  consultation with us.  Happy planning!
  • For weddings, check here.
  • For catering, check here.
  • Bar Service Options, check here and here.
  • How much alcohol should I buy, check here.
  • For green party event, check this out.  

REQUEST FOR QUOTE DATE BY:

For party platters and orders for less than 20 pax:  Request for Quotes at no less than two (2) weeks before the collection / delivery deadline.

Since we produce locally unique flavours from all different parts of the world, product completion can be a little longer and it's not unusual to have delays.  So do remember to order early!  Additionally, we do not use pre-mixes which means buying basic ingredients, using more fruits and vegetables, and less pre-made sauces loaded with sugar and salt, preservatives and additives or prepared ingredients.  This allows us to present our flavours uniquely.  We also custom-design our menus for the client depending on the occasion and the budget.   This requires time.

As such, late orders (less than two weeks to delivery) will not be accepted as it risks compromising our quality and therefore our reputation as well as chalking up more costs for the clients than it needs to be.   Else, late orders will be subject to a late order fee (see more details below).  So if you do not want to miss out on your favourite , ask us for a quote here early, and you will not be disappointed.

ORDER DATE BY:

For party platters and orders for less than 10 pax:  Minimum one (1) week or seven (7) days notice is required when completing the requirements for the order for platters and standard cakes and the orders are received before noon on a Friday.*
For full Catering:  4 weeks notice (minimum)
For Wedding Cakes:  6 weeks notice (minimum)
Please note the minimum orders for catering is 20 pax and for cupcakes is twelve.

PAY TO:

PLACING ORDERS

When placing an order you can pay online on check out and make it payable to:

Account Name:  Pinnacle Foods & Hospitality Group (Pty) Ltd.
Account Number:  62833930086
Branch Address:  First National Bank Mogoditshane Branch, Plot 4071 Unit 5 & 6 Mogoditshane
Country:  Botswana
Branch Code:  288967
Swift Code:  FIRNBWGX

When ordering to include the items wanted as well as you correct shipping address.  Also include any comments you think we may need to know for best results in processing you order.

DEPOSITS:

Service booking is only confirmed on payment of a deposit of 50% of the quotation.
 
In order to schedule your cake on your event date a 50% non- refundable deposit is required. Without the deposit, we will not hold your date.  Priority will be given to the paying customer.  The deposits are to ensure the customer will be ordering the cake and to cover our costs (time and ingredients) in case the cake is cancelled after we have started works on it.

Deposit payment is non-refundable.

FINAL PAYMENT:

All final payments must be paid 10 days prior to the event.  The service will not be provided unless full amount is paid.

If payments are not made by the due date, the order will be cancelled.

LATE ORDER POLICY:

Late Orders (with less than two weeks to delivery) will not be entertained.  If however, you still want us to do the cake or the meal, the order will be subject to a minimum of 25-50% surcharge of the total cost of the order.

CAKE CONSULTATION:

Specialty cakes and non-wedding cakes may be placed by visiting our studio.   Appointments are taken for event cakes, complicated custom orders, and corporate orders.  Kindly have the following details ready when calling or visiting to discuss an order:
  • Date of your event
  • Type of occasion
  • Number of servings being requested
  • Idea or cake design in mind
  • Cake flavour choice(s)
  • The gender and age of the recipient of the cake
Orders are ONLY CONFIRMED with a paid deposit and signed cake order form agreement.

ALLERGIES AND INGREDIENTS:

We use fresh ingredients and we bake from scratch. Ingredients include flour, sugar, eggs, butter, milk, fruits and nuts. Preservatives are not used in our products. We bake butter cakes…a lot like pound cakes and nothing at all like grocery store cake mixes.  At this time we do not guarantee 100% gluten free, dairy free or sugar free products and are not a certified Kosher establishment.  Also note that some of our products may contain nuts. Those with wheat, dairy, and nut allergies should not consume our products.

CHANGES TO ORDER:

You may make any changes that you wish to a retail order until 72 hours / 3 days prior to the pick up time on your written order form.  We cannot guarantee any additional flavors will be available if changes are made within 72 hours.

CANCELLATION POLICY:

There will be no refund of payment should an event be cancelled.

SERVING OUR PRODUCTS:

Our products are best served at room temperature the day or the day after you pick up your order.  Cakes keep fresh for about 2 to 3 weeks afterwards if stored properly.  Best kept chilled on summer days.

DELIVERY:

Delivery within Gaborone P60.00
​Delivery in Greater Gaborone: Starting from P80.00

BORROWED EQUIPMENT:

Cup-Cake Stands, Cake Stands and rented plastic accessories MUST be returned within 3 business days, customer agrees to pay full replacement cost if these accessories are not returned on time.

LATE PAYMENT PENALTY FEE:

Any payment that are not paid up at the stipulated payment date by, will attract 50% annual compound interest calculated monthly (use this software to check the due amount).  That is the opportunity cost for using the money that is due to the organization.  It makes better sense to borrow the money from a bank than from us!
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How it all starts ....